iPad or iPhone Frozen on iOS Update

One of my readers recently sent me this request for help:


iPad has jammed


I accepted a software update and now my iPad has frozen. please help.
If your iPad or iPhone won’t respond after an iOS update or seems to be hung up following the update process, try these two solutions to the problem:

Hard Reset
Press and hold both the Sleep/Wake button and the Home button until the screen goes blank. Release both buttons. Be patient as the Apple logo appears and your iPad comes back to life. You can check if the update was installed by going to Settings > General > About on your iPad.

Recovery Mode in iTunes
Connect your iPad to a computer that has the free iTunes software installed and booted up. Once it’s connected do a hard reset as described above. However, don’t release the Sleep/Wake and Home buttons when you see the Apple logo. Wait until you see the Recovery Mode screen. Then choose the Update option. iTunes will attempt to reinstall the iOS, but without erasing your data. If it takes more than 15 minutes to complete, try a second time.
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About Andy Brovey

Dr. Andy Brovey, The Portable Prof, has over 30 years experience in educational technology, including teaching, administration and professional development. In 2007, Apple Inc. recognized his work and named him an Apple Distinguished Educator. Andy now runs a professional development business, working on site and online to help others make sense and make use of digital tools. He started this iPad Academy website shortly after the first iPad went on sale to help others become more comfortable and competent with the iPad, in person and online. Click Here for Video Lessons