iPad Mail Mystery Solved: Changing the Display Name for Received Mail


I recently received this message from a visitor to my website. He was experiencing an odd problem with email on his iPad.

Message:
Hi there. I have a problem in that when receiving email the display
name (my name) is not my display name but a string of text – “I would
prefer you.” I don’t know how this has happened. If I set the account
up on another ipad it is just normal… I can’t find a setting on my pad
and have already deleted the account and set it up again.

It looks like this (see below) The mails do not look like this in my outlook or online outlook accounts only on my iPad and only incoming emails.

From: John Smith
To: email 2) I would prefer you to use

With a quick exchange of emails and a bit of sleuthing, I was able to solve the problem. For some reason the “name” associated with his email account was somehow changed to that odd string of text. So I asked him to check his account name in Settings.

Settings > Mail, Contacts, Calendars > Accounts > select Account
Check the name under account information

Sure enough, that odd string of text was there in place of his name, and showed up in every email message he received in the “to” field. Deleting the odd text and entering his name fixed the problem.


About Andy Brovey

Dr. Andy Brovey, The Portable Prof, has over 30 years experience in educational technology, including teaching, administration and professional development. In 2007, Apple Inc. recognized his work and named him an Apple Distinguished Educator. Andy now runs a professional development business, working on site and online to help others make sense and make use of digital tools. He started this iPad Academy website shortly after the first iPad went on sale to help others become more comfortable and competent with the iPad, in person and online. Click Here for Video Lessons